We hope you will never need to complain but we follow the European Code of Conduct for Mediators and are bound by the professional standards of the Civil Mediation Council and CIPD so we have a formal complaints procedure. Please use the contact form to raise your concern. We will acknowledge receipt of your complaint in writing within 5 working days.  We will investigate your complaint carefully and thoroughly and reply in writing within 14 working days. If you are not satisfied with the response, you may make a complaint to the relevant professional body. Mediation Services; https://civilmediation.org/concerns/

HR Consultancy Services; Secretary of the CIPD, 151 The Broadway, Wimbledon, London SW19 1JQ