MEDIATION FOR PEOPLE WHO WORK TOGETHER 

We offer mediation between people whether they are team members, managers, leaders, board members or trustees.

People in conflict can feel trapped, unable to escape the conflict. They worry about destroying relationships, losing their job or damaging the organisation. 

A mediation operates outside the other HR processes so there are no records kept on personal files.  We create a safe, confidential space for people to talk about what they think and feel and to listen to each other. 

The mediator is neutral, listens to both sides and supports and challenges people to find their own solutions. Then they contract with each other confidentially about how they will work together in future. 

The mediator does not keep notes, or share any of the content of the mediation with HR, line management or other members of the team or Board without the explicit consent of the people in the mediation.

Even if the people in conflict don't agree on everything, sometimes the relationship improves simply because they have shared their own perspectives and listened to each other. 

MEDIATION FOR PEOPLE IN DISPUTE ABOUT MONEY 

We provide mediation services to charities and small businesses or customers who are in dispute with service providers or contractors. 

Mediation is a very cost-effective way to resolve disputes where the legal fees for Court proceedings may be prohibitive. It saves a lot of time for people who want to focus on running their business or charity, or just get back to normal life. Because the mediation proceedings are confidential, the reputation of the charity or business can be protected. 

MEDIATION FOR CHARITIES  

The Charity Commission recommends mediation when Trustees are in dispute between themselves or with the management team.  Whatever the constitutional structure, we support membership and faith organisations to resolve conflicts. 

Discussions during a mediation are confidential and without prejudice until a written agreement is signed. We facilitate good conversations, encourage creative thinking and help the people in dispute to really focus on the best outcome. 

We offer low cost mediation services to Housing Associations, Local Authorities, Churches, Tenants' and Residents' Associations and Clubs wishing to support their tenants and members to resolve disputes.

Our mediations follow the European Code of Practice for Mediators and we have a complaints procedure which includes escalation to the relevant professional bodies. 

FACILITATED CONVERSATIONS  

When two people or a small group are in conflict, they may prefer to have confidential facilitated conversations rather than a more formal mediation. 

We offer a range of services to enable good conversations and positive outcomes

We work with leadership teams, charity trustees, founders and CEOs to support their planning and decision making.   

We offer tailored team building activities to get people talking and listening, working and having some fun. 

We host talking circles for people to explore challenges such as discrimination at work and to design sustainable solutions.

We host dialogue circles in communities so people can talk about what peace looks like for them, and how they might create it.

We provide one to one conflict coaching to people who are struggling to handle a dispute or disagreement. 

We offer practical interactive sessions for groups of people who want to have better quality conversations and handle conflict well.  We share ideas from non-violent communication, transactional analysis, situational leadership, and even touch on the neuroscience of conflict. 

Our accredited trainers can design and deliver bespoke training programmes for specific groups or teams, for example on mediation and facilitation skills, conflict resolution, or holding difficult conversations.